Good Health Company (http://ghc.health)
is an internet and mobile application based platform (hereinafter referred to as
operated by Ricaria Support Services Private Limited (hereinafter to be referred as
“we” or “our” or “us”), a company duly
incorporated under the
provisions of the Companies Act, 2013.
By accessing the website, or by seeking to avail of certain Products and Services (as defined in the Terms and Conditions), or by otherwise
accessing any information through the Website, you are required to agree to our Terms and Conditions
(“Terms”) and acknowledge that your information will be stored, used and accessed
terms shall have the meaning ascribed to them under the Terms of the Use.
(a) Section 43A of the Information Technology Act, 2000 (“IT
(b) Regulation 4 of the Information Technology (Reasonable Security
Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”);
(c) Regulation 3(1) of the Information Technology (Intermediaries
Rules, 2011 (“Intermediaries Guidelines”).
information; (c) how you can provide information selectively, access and update the information; and
(d) how we
process, share and protect your information.
BY ACCESSING OR USING OUR WEBSITE OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU CONFIRM THAT
YOU HAVE THE
CAPACITY TO ENTER INTO A LEGALLY BINDING CONTRACT UNDER INDIAN LAW, IN PARTICULAR, THE INDIAN
1872, AND HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS
YOU HEREBY CONSENT TO OUR COLLECTION, USE, SHARING, AND DISCLOSURE OF YOUR INFORMATION AS
DESCRIBED IN THIS
POLICY, AT OUR SOLE DISCRETION, AT ANY TIME, AND ANY CONTINUED USE OF THE WEBSITE BY YOUR USE OF
YOU DO SO AT YOUR OWN RISK, AND SHALL BE SOLELY LIABLE FOR COMPLIANCE WITH ANY APPLICABLE LOCAL
firstname.lastname@example.org, DO NOT USE THE WEBSITE OR
SERVICES PROVIDED ON THE WEBSITE, OR PROVIDE US WITH ANY OF YOUR INFORMATION.
COLLECTED AND MEANS OF COLLECTION
We collect the following information about you:
Information: When you register to use our Website, we collect your
including phone number, email address and name. We verify your phone number with the
help of a
one-time password sent to your phone number.
Information: We may collect information necessary for us to process your
order on the
Website including, items you place in the cart, your postal address and specific payment
such as payment transaction details. However, we do not collect any bank account
or credit information or any other payment instrument details.
Information: We may collect information about how you use our Website, your
software including usage statistics, traffic data, including source of traffic, your IP
browser, operating system type, domain names, login status, history of payment methods
times, locations, previous consultations, order status, previous orders and transactions
product pricing details, transaction information and payment and browsing history. Your
certain third-party services on our Website also requires us to collect such information
considered necessary for that purpose.
(Registration Information, Order Information and Usage Information to be
referred to as “Personal Information”)
Information:: We may collect information about the symptoms you are facing if
fill questionnaire available on the Website or when you share the information with when
with a medical professional (“Doctor”) through the Website. This may
information and sensitive personal data or information relating to your health condition
hair loss, metabolic data, weight and hygiene. Collection of diagnosis information may
collection of sensitive personal data or information in the nature of physical,
condition and sexual orientation.
Information: We may further collect information related to the appointments
you make on
the Website, your health and wellness during your consultation with the Doctor. This may
sensitive personal data or information in the nature of medical records and history, in
physical, physiological and mental health condition and sexual orientation.
(f) Prescription and Medication:
We store and process the prescription generated by the Doctor on the Website and
same to process your order. We may store such prescription for our records for the
permitted by applicable law.
(Diagnosis Information, Consultation Information and Prescription and Medication
information to be
collectively referred to as “SPDI”)
The IT Act and the SPDI Rules regulate the collection, usage, retention and disclosure
information, which is defined under the SPDI Rules as any information that relates to a
person, which, either directly or indirectly, in combination with other information
likely to be available to a body corporate, is capable of identifying such person. The
further define sensitive personal data or information of a person as personal
information about that
person relating to:
(b) financial information such as bank accounts, credit
card details or other payment instrument details;
(c) physical, physiological and mental health
(d) sexual orientation;
(e) medical records and history;
(f) biometric information;
(g) any detail relating to the above clauses as provided
to the body
corporate for providing services; and
(h) any of the information received under above clauses
corporate for processing, stored or processed under lawful contract or
You provide all information to us voluntarily. Collection, use and disclosure of
Information and SPDI requires your express consent. You are providing us with your
consent to our
use, collection and disclosure of the Personal Information and SPDI. You may choose to
us with Personal Information and SPDI, but in the event that you do so, we will be
unable to provide
you access to our Website or purchase Products or provide Services through our Website.
We use your Information for the following purposes:
(a) To operate and improve the Website in order to foster a
experience and to improve our business as a whole;
(b) To process and deliver your order with us;
(c) To enable your access to our Website to purchase Products and
(d) To enable you to initiate and consultation with the
(e) Analysing data, tracking trends, building algorithms,
for rating systems, recommendations engines, etc.;
(g) For non-targeting reasons such as frequency capping,
ad reporting or delivery, market research or product development purposes;
(h) To comply with applicable law;
(i) To conduct audits and quality assessment procedures;
(j) To analyse the use of our resources, troubleshooting problems
improving our Products and Services, by using the information regarding your mobile
(k) Contacting Users, both during and after an order, for
of queries, order details, consultations, follow-up consultations or offering new
(l) To investigate, prevent, or take action regarding illegal
suspected fraud, situations involving potential threats to the safety of any person,
our Terms, or as otherwise required by law;
(m) To respond to any queries that you may have, and to
information to you, including notifications of any promotions or alerts, any
changes/updates to the
Website, or the introduction of any future fees or charges that we may collect at the
purchasing Products or provision of our Services to you; or
(n) To contact you, by way of SMS, email and phone calls, from
time to time
to record your valuable feedback on our Products and Services, as they currently stand,
potential Products and Services that may be offered in the future.
constitute “the Purposes”).
If you wish to opt out of receiving non-essential communications such as promotional and
information regarding our Products and Services, please email us at the details provided below
We may disclose your Personal Information and SPDI, as the case may be, to third parties in the
for the purposes specified below.
(a) We may disclose your Personal Information and SPDI to Doctors
diagnostic, or therapeutic purposes or to otherwise track or improve our Products,
(b) We may disclose your Personal Information to our logistics
processing of orders placed by you on the Website;
(c) We may disclose your Personal Information and SPDI to
wherever applicable, for arranging dispatch of your order;
(d) We may disclose information to our partners, affiliates,
stakeholders or potential associates in an anonymized and aggregate manner, so that they
understand how Users use our Website and enable us to create a better overall experience
(e) We also share aggregated anonymous information about Users
clients, partners, other Users, and other third parties so that they may be aware of the
number of Users, in order for them to be able to serve advertisements and other kinds of
information that may be relevant for you on our Website;
(f) We may disclose and transfer your Personal Information and
SPDI to a
third party who acquires, or may potentially acquire, our business, whether such
acquisition is by
way of a merger, consolidation or purchase of all or a substantial portion of our assets
investment in Us;
(g) We may transfer Personal Information and SPDI to a third
persons outside India, to improve our Products and Services; and
(h) We will disclose your Personal Information and SPDI if
to do so, pursuant to an order from a governmental entity or in good faith. We will
Information to: (i) conform to legal requirements or comply with legal process; (ii)
rights or property or our affiliated companies; (iii) prevent a crime or national
security; or (iv)
protect personal safety of our Users or the public.
Transfer to third parties and outside India
Subject to applicable law, we may at our sole discretion, transfer Personal Information and SPDI
other body corporate (as defined under the Information Technology Act, 2000) that ensures at
least the same
level of data protection as is provided by us under the terms hereof, located in India or any
By using the Website, you accept the terms hereof and hereby consent to the storage and
Personal Information and SPDI by third parties and in any of location outside India. The Company
best efforts to ensure that the third party or the location to which the SPDI is transferred
level of data protection as would be afforded under Indian law.
By continuing to use the Website, you provide your consent for transfer, sharing and disclosure
Any third party to which we transfer or sell our assets, merge or consolidate with, will have
the right to
continue to use the Personal Information or SPDI provided to us by you, in accordance with the
The Website may include hyperlinks to various external websites, and may also include
hyperlinks to applications, content or resources (“Third Party Links”). We have
over such Third Party Links present on the Website, which are provided by persons or companies
us. You acknowledge and agree that we are not responsible for any collection or disclosure of
information by any external sites, applications, companies or persons thereof. The presence of
Party Links on our Website, cannot be construed as a recommendation, endorsement or solicitation
same, or any other material on or available via such Third Party Links.
You further acknowledge and agree that we are not liable for any loss or damage which may be
incurred by you
as a result of the collection and/or disclosure of your information via Third Party Links, as a
any reliance placed by you on the completeness, accuracy or existence of any advertising,
or other materials on, or available via such Third Party Links. This will include all
information transmitted therein, between you and any such third party sites or applications or
such transactions are strictly bi-partite. We shall not be liable for any disputes arising from
connection with such transactions between you and the aforementioned third parties.
Such third party websites, and external applications or resources, accessible via the Third
Party Links may
have their own privacy policies governing the collection, storage, retention and disclosure of
information that you may be subject to. We recommend that you exercise reasonable diligence, as
you would in
traditional offline channels and practice judgment and common sense before committing to any
exchange of information, including but not limited to reviewing the third party website or
You may review, correct, update, change or delete your Personal Information relating to
Information and Order Information on the Website by writing to us at the contact details
You can delete any part of the Personal Information or request us to delete the same, and we
with such requests within a reasonable time, unless we are required to keep certain information
purposes. You may update your SPDI at any point by writing to us at the details indicated below
Should you choose to delete your Personal Information or SPDI or modify it in a way that is not
by us, or leads to such information being incorrect, we will be unable to provide you with
access to our
Website or our Services, as described under the Terms, and such a deletion or modification may
as the User seeking to discontinue his or her access to our Website and Services.
We reserve the right to verify and authenticate your identity and your Personal Information in
ensure accurate delivery of Products and Services. Access to or correction, updating or deletion
Personal Information or SPDI may be denied or limited by us if it would violate another person’s
and/or is not otherwise permitted by applicable law.
7.SECURITY AND RETENTION OF
Security of your information
We endeavour to maintain physical, technical and procedural safeguards that are appropriate to
Information against loss, misuse, copying, damage or modification and unauthorized access or
Some of the security measures adopted by us are:
(a) We review our information collection, storage and processing
including physical security measures, to guard against unauthorized access to systems;
(b) We restrict access to Personal Information, to our employees
who need to know that information in order to process it for Us, and who are subject to
contractual confidentiality obligations, and may be disciplined or whose relationship
with us may
terminate if they fail to meet these obligations.
No employee or administrator of the Company will have knowledge of your password of your account
Website. It is important for you to protect against unauthorized access to your password and
phone, as detailed in the ‘User Account, Password and Security’ section of the Terms. You must
be sure to
log off from the Website when you have finished use thereof. We do not undertake any liability
unauthorised use of your account and password.
If you suspect any unauthorized use of your account, you must immediately notify us by sending
an email to
the contact details indicated in the contact section. You shall be liable to indemnify us due to
suffered by us due to such unauthorized use of your account or password.
Further, we shall not be responsible for any breach of security or for any actions of any third
events that are beyond our reasonable control including but not limited to acts of government,
hacking, unauthorised access to computer data and storage device, computer crashes, breach of
encryption, poor quality of internet service or telephone service of the User, etc.
Retention of Information
(a) We also have measures in place such that your SPDI which is
possession or under our control, is destroyed and/or anonymized as soon as it is
assume that: (i) the Purposes for which your SPDI has been collected have been
fulfilled; and (ii)
retention is no longer necessary for any other reason.
(b) We may, however, reserve the right to retain and store your
Information for our business purposes, whether such Personal Information has been
deleted or not.
After a period of time, your data may be anonymized and aggregated and then may be held
by us as
long as necessary, to enable purchases of Products and provision of Services or for
If you wish to withdraw your consent for processing your Personal Information and SPDI, cancel
or request that we no longer use your Personal Information and SPDI to deliver our Products or
Services, please contact us at details indicated in the contact section below. Please note,
your withdrawal of consent or cancellation of account may result in us not being able to deliver
Products or provide you with our Services, or terminate any existing relationship that we may
have with you.
Please note that uninstalling our mobile application will not result in deletion of your
Information or SPDI.
8.COOKIES AND OTHER TRACKING
We utilize “cookies” and other tracking technologies, having session or local variables. A
“cookie” is a
small text file that may be used, for example, to collect information about activity on the
cookies and other technologies may serve to recall information previously indicated by a User.
browsers/mobile settings allow you to control cookies, including whether or not to accept them
and how to
remove them. You may set most browsers/mobile application to notify you if you receive a cookie,
or you may
choose to block cookies with your browser/mobile applications.
Tracking technologies may record information such as internet domain and host names, internet
addresses, browser software and operating system types, stream patterns, and dates and times
and your experience.
At all times, you may refuse all cookies on your browser or mobile application by changing your
the extent permissible on your device. However, by doing so, you may not be able to use certain
the Website or take full advantage of all the offerings and interest-based advertising. You can
cookies by following directions provided in your mobile’s “help” file or the browser.
9.CHANGES TO THE POLICY
come to effect from the date of such update, change or modification. If you continue to access
or use the
Website even after any such changes have been made, it would be deemed to be your implied
consent to the
(a) Disclaimer: We cannot
all of your Personal Information and SPDI will never be disclosed in ways not otherwise
promise, and you should not expect, that your Information or private communications will
remain private. As a User of the Website, you understand and agree that you assume all
responsibility and risk for your use of the Website, the internet generally, and the
post or access and for your conduct on and off the Website.
(b) Indemnity: You agree
to indemnify us in any suit or dispute by any third party arising out of disclosure of
by you to third parties either through our Website or otherwise and your use and access
applications and resources of third parties. We assume no liability for any actions of
with regard to your Personal Information or SPDI which you may have disclosed to such
(c) Severability: Each
clause of this
all and any
other clauses herein except where otherwise expressly indicated or indicated by the
context of the
shall have no
11.CONTACT OUR GRIEVANCE OFFICER
In accordance with the IT Act and the SPDI Rules, the name and contact details of the Grievance
Name: Mridul Rajput
Address: 8-2-326/5, Plot No. 1, Rd Number 3, Green Valley, Banjara Hills, Hyderabad, Telangana
commercially reasonable efforts to address the same.